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East Surrey Subregional - Epsom & Ewell


Welcome to Epsom and Ewell Homechoice, Epsom and Ewell Borough Council's new way of allocating housing association properties for rent and shared ownership properties for sale.     

HOMECHOICE aims to give you more choice in deciding where you want to live. Properties that are available for rent will be advertised from midnight Thursday each week. Shared ownership properties for sale and mutual exchanges will also be advertised.        

You must then tell us which properties you are interested in. This process is known as "bidding". You will be able to bid for up to three properties each week. You may only bid for a property if your application has been accepted onto our Housing Needs Register.

Our website contains useful information to help you find a suitable home. You can use this website to:

Search for available properties

Apply for a property

View results of previous lettings

If you or someone you know would like would like help to use Homechoice please contact Housing Services. Click How to Contact Us for contact details and opening hours.

NEWS - December 2015 

Winter Close - New Build

This scheme is a new residential development comprising of 24 affordable rented homes delivered by Paragon Housing Association.

The development is phased with handover expected as follows:

Phase 1: Late January 2016

Phase 2: Spring - Summer 2016

The affordable rented housing comprises of the accommodation shown in the table below.

General Needs Affordable Rent Housing
16 x 2 Bedroom Flats  Phase 1
  1 x 2 Bedroom Flat Phase 2
  4 x 3 Bed House  Phase 2
  3 x 4 Bed House  Phase 2

Please note that a Lettings Plan applies to the allocation of these properties outling the property criteria for selection and shortlisting.

Winter Close Lettings Plan 

Benefit Capped Households - Winter Close

Any applicants subject to the benefit cap including, the £20,000 cap being introduced in 2016, will be overlooked if the property is not considered affordable. This means that the majority of households will need to be working wither 16 or 24 hours a week (regardless of the ages of children) and be entitled to working tax credits.

If you are not working and would like assistance finding employment please contact the ETHOS Specialised Employment Adviser.  If you would like to arrange an appointment please contact Nannette Chandler on 01372 732000 or 07904908871.

Housing Services Counter Access

Please note that from Monday 14 December Housing Services will no longer be operating a direct access counter service. If you have a housing enquiry  you will need  to report to the main Reception and wait to be called. You will then be seen by the Duty Officer.

The Housing Options team are unable to see customers without a pre-booked appointment and if you turn up unexpectantly they will no longer be able to see you. The Duty Officer will be able to deal with general enquiries or arrange for a Housing Options Officer to call you within 24 hours.

Housing Services are open from 10 am to 4 pm - Monday to Friday.


New Housing Allocation Policy 

The Council’s Social Committee agreed a new Housing Allocation Policy in June 2015.

The Council is looking to implement the new Housing Allocation Policy in phases over the next year and has developed this interim policy to do so.

The most significant changes the policy from the Council’s previous policy, are as follows:

  • The register will no longer be an open register and stronger restrictions will be placed on who can qualify for social housing with strengthened criteria relating to local connection, financial resources and behaviour. (Implemented in November 2015).
  • The points based scheme will be replaced with a banding scheme. (Due to be implemented in 2016)
  • Qualifying applicants will be placed in an application category as either a homeless applicant, a waiting list applicant or a transfer applicant and a quota of properties will be attached to each of the categories. (Due to be implemented in 2016).
  • The level of choice available to homeless households living in temporary accommodation has been reduced and they will now be made one direct offer of suitable accommodation. (Implemented in July 2015).
  • Reduced priority will be given for waiting list and transfer applicants who refuse 3 suitable offers of accommodation. (Implemented November 2015).
  • Specific provision has been made for armed forces personnel and right to move applicants. (Implemented in November 2015).
  • Household and property size criteria will be aligned with the DWP Bedroom Standard. (Implemented in July 2015).

 A copy of the Interim Housing Allocation Policy is available to view here.

Affordable Rent & Fixed Term Tenancies

Housing Associations now let their properties at Affordable Rents as opposed to subsidised Social Rents.  Affordable Rent homes are a form of social housing however Affordable Rents  are likely to be set at a level of up to 80% of the market rent.

The vast majority of general needs properties available in the borough (including Rosebery Housing Association’s) will be now let on Affordable Rents and very few properties will be let at subsidised Social Rents. When applying for Housing please be aware that the rents you are likely to be charged will now be at a similar level to most private rented housing rents.  

Housing Associations are also be able to let their properties on fixed-term tenancies of at least five (occasionally two) years.

Help to Buy and Low Cost Home Ownerhip

If you are interested in low cost home ownership or Help to Buy you will need to register with Bedfordshire Pilgrims Housing (bpha) who provide a 'one stop shop' for all government supported homeownership and rental opportunities.  bpha are delivering this service on behalf of the Homes and Communities Agency in the East and South East of England. For more information please visit or call 03333 214044 or email . More details about the available options and schemes are available on this website. 

ETHOS - Employment, Training Housing Options Support

 If you are not already in work or training Housing Services now offers specialised employment advice service that can assist you, or members of your household, to get access to training, learning and employment opportunities. This will include better off at work calculations, assistance with CV, job applications, interview techniques and work action plans, as well as financial management and benefit advice. I enclose a leaflet which explains more about this service and if you would like to arrange an appointment please contact Nannette Chandler on 01372 732000 or 07904908871.

Please Be Aware Of The Following: 

The pictures of properties that you will see on the property search pages are generic pictures of the roads, blocks of flat or schemes and are meant to give general guidance of the location that the available property is in.

Your bidding position will not take account of our lettings plans. This will mean that the bidding position may not be a true reflection of whether you will receive an offer.

Your bedroom eligibility is for Epsom & Ewell Homechoice and East Surrey Homechoice.  There are slight differences between these policies. This will mean that you may be able to bid for East Surrey Homechoice properties that you would not necessarily be entitled to under our own policy.

You may NOT AT ANY TIME view the interior of any available property until you have been contacted by the landlord and arrangements for viewing have been made.

If you have logged in to your account page on a public PC, please remember to log out before leaving the PC.  You can do this by using the Log our button on the right hand side of the tab bar above.

Helping You to Use the Service

If you have been unable to log in please contact us as soon as possible.  


If you or someone you know would like help to use our service please contact us. Click  How to Contact Us for contact details and opening hours.
If you would like to use the telephone bidding service call

Property Information Line 01372 732666

Take down the Reference number of any properties you are interested in, make sure you have your log in details to hand, and then call

Property Bidding Line 0845 2701908

All calls are charged at local rates

We would welcome your feedback on this service.  If you have any comments to make please contact us at

Some information on this site is in PDF format (Portable Document Format) To view these documents you will need Adobe Acrobat Reader.

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