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East Surrey Subregional - Epsom & Ewell


Welcome to Epsom and Ewell Homechoice, Epsom and Ewell Borough Council's way of allocating housing association properties for rent.     

HOMECHOICE aims to give you more choice in deciding where you want to live. Properties that are available for rent will be advertised from midnight Thursday each week. Shared ownership properties for sale and mutual exchanges will also be advertised.        

You must then tell us which properties you are interested in. This process is known as "bidding". You will be able to bid for up to three properties each week. You may only bid for a property if your application has been accepted onto our Housing Needs Register.

Our website contains useful information to help you find a suitable home. You can use this website to:

Search for available properties

Apply for a property

View results of previous lettings

If you or someone you know would like would like help to use Homechoice please contact Housing Services. Click How to Contact Us for contact details and opening hours.



In June 2015 Epsom & Ewell Borough Council agreed a new Housing Allocation policy. This policy sets out how we prioritise housing needs and allocate social housing.

The changes have been designed to make the allocation scheme more straightforward to administer, be fairer to all categories of applicants on the Housing Needs Register and reduce homelessness, whilst making best use of the borough’s very limited social housing.

The policy has been implemented in phases over the last year.  Qualifying criteria has been introduced with strengthened criteria relating to local connection, financial resources and behaviour.  The level choice granted to homeless households living in temporary accommodation has also been reviewed.  

The final stage of implementation will take place during Autumn 2016- Spring 2017. The existing points based scheme is being replaced by a banding scheme and a system of re-housing quota targets will operate to ensure that different categories of applicants for housing have a chance of being offered accommodation. This will balance the needs of homeless households, waiting list applicants and existing local transfer tenants. 

So we can assess if applicants meet the new qualifying criteria and to switch from points to bands, all applicants will be required to reapply using the new on line application form. 

When you log on you may see a message saying your Social Housing online application is incomplete or your applicantion is suspended. This just refers to the new on line application form which we will require you to complete shortly, not your existing application held by the Council.

We will write to all applicants in the next few weeks with details of how to reapply using this on line form. Please do not try to complete the online form before you receive the letter with the instructions. We have over 2200 applicants to reassess and we expect the process to take approximately 2 months.

In the meantime we will not be advertising properties on the HomeChoice website. We will instead shortlist using the interim points policy and all existing rules on choice will still apply. This is like autobidding and we will contact you directly if you have been successful. 

When completeing the on-line form please ensure that you use your current registration number and do not create a new application as this will mean you will lose your existing time priority. You will also need to provide the required document as listed in your letter.

Housing Services Counter Access

Please note that from Monday 14 December Housing Services will no longer be operating a direct access counter service. If you have a housing enquiry  you will need  to report to the main Reception and wait to be called. You will then be seen by the Duty Officer.

The Housing Options team are unable to see customers without a pre-booked appointment and if you turn up unexpectantly they will no longer be able to see you. The Duty Officer will be able to deal with general enquiries or arrange for a Housing Options Officer to call you within 24 hours.

Housing Services are open from 10 am to 4 pm - Monday to Friday.

Affordable Rent & Fixed Term Tenancies

Housing Associations now let their properties at Affordable Rents as opposed to subsidised Social Rents.  Affordable Rent homes are a form of social housing however Affordable Rents  are likely to be set at a level of up to 80% of the market rent.

The vast majority of general needs properties available in the borough (including Rosebery Housing Association’s) will be now let on Affordable Rents and very few properties will be let at subsidised Social Rents. When applying for Housing please be aware that the rents you are likely to be charged will now be at a similar level to most private rented housing rents.  

Housing Associations are also be able to let their properties on fixed-term tenancies of at least five (occasionally two) years.

Help to Buy and Low Cost Home Ownerhip

If you are interested in low cost home ownership or Help to Buy you will need to register with Bedfordshire Pilgrims Housing (bpha) who provide a 'one stop shop' for all government supported homeownership and rental opportunities.  bpha are delivering this service on behalf of the Homes and Communities Agency in the East and South East of England. For more information please visit or call 03333 214044 or email . More details about the available options and schemes are available on this website. 

ETHOS - Employment, Training Housing Options Support

 If you are not already in work or training Housing Services now offers specialised employment advice service that can assist you, or members of your household, to get access to training, learning and employment opportunities. This will include better off at work calculations, assistance with CV, job applications, interview techniques and work action plans, as well as financial management and benefit advice. I enclose a leaflet which explains more about this service and if you would like to arrange an appointment please contact Nannette Chandler on 01372 732000 or 07904908871.

Helping You to Use the Service
If you have been unable to log in please contact us as soon as possible.  

If you or someone you know would like help to use our service please contact us. Click  How to Contact Us for contact details and opening hours.

If you would like to use the telephone bidding service call

Property Information Line 01372 732666

Take down the Reference number of any properties you are interested in, make sure you have your log in details to hand, and then call

Property Bidding Line 0845 2701908

All calls are charged at local rates

We would welcome your feedback on this service.  If you have any comments to make please contact us at

Some information on this site is in PDF format (Portable Document Format) To view these documents you will need Adobe Acrobat Reader.

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